Website and enquiry data
Privacy Policy
How Fretwork Guitar Tuition handles the personal data you send through this website, why it is kept, and how to have it changed or removed.
What this policy covers
This policy explains how Fretwork Guitar Tuition handles personal data collected through fretworkguitar.co.uk. It covers what is collected when you submit the enquiry form, why it is collected, how long it is kept, and how to request access or deletion.
It applies to this website only. Lesson arrangements made afterwards are handled directly between you and the studio. There are no prices published on this site, and no payment details are ever entered here — fees and scheduling are discussed privately once the studio replies to your enquiry.
Data collected through the enquiry form
The form on the contact page is the only place on this site where you type anything about yourself. Everything listed here arrives because you chose to send it, and the studio uses it to work out which lesson format suits you.
Your hosting provider may also log basic technical information for security and spam prevention. That information is not used to identify you or to build a profile of your browsing.
You send
Your name, your email address, and any instrument, format preference, availability or playing goals you choose to describe.
Recorded by the host
Technical data such as your IP address and browser type, kept for site security and to filter out automated spam submissions.
Never requested here
No payment details, no bank or card information, and no identity documents are collected through this website at any point.
Your choice
Sending the form is voluntary. An enquiry without contact details cannot be answered, so please leave a working email if you would like a reply.
Two questions come up most often about the enquiry form. Both are answered plainly below, and the same information applies whether you write about beginner lessons, exam preparation or returning to playing after a long break.
Do I have to send my phone number to get a reply?
No. Email is enough for the studio to reply and to suggest a lesson format. If you later arrange lessons and prefer to talk things through by phone, you can share a number at that point instead.
Can I ask for my enquiry to be deleted after I have sent it?
Yes. Send a short message saying your request concerns privacy and include enough detail for the studio to find the original enquiry — the email address you used, and roughly when you sent it. It will be removed, and you will be told once that is done.
Why the data is collected
Enquiry data is used to reply to your message and to recommend a lesson format. It is not used for marketing, and it is not sold, rented, or shared with third parties for their own purposes.
If you later arrange lessons, the details you provided may be used to plan those sessions — for example, knowing that you are working towards a graded exam, or that you have never held a pick before, shapes what the first few weeks cover.
Providing the information is voluntary, but an enquiry without contact details cannot be answered. The studio keeps no separate marketing list and sends no newsletters.
The room set up before an evening lesson
Legal basis for processing
Personal data is processed on the basis of your consent, given when you submit the enquiry form, and on the basis of a legitimate interest in responding to a direct request for information about lessons.
You can withdraw consent at any time by contacting the studio and asking for your data to be deleted. Withdrawal does not affect processing carried out before that point.
How long data is retained
Enquiry data is kept only as long as needed to respond and to handle any follow-up lesson arrangements. Enquiries that do not lead to lessons are deleted after a reasonable period.
If lessons are arranged, relevant details may be retained for the duration of the teaching relationship and for a short period afterwards for administrative purposes. You can request earlier deletion at any time, and the studio will confirm when it has been carried out.
Cookies and analytics
This site may use cookies that are necessary for it to function and, where applicable, cookies that help understand how pages are used. Details of the cookie types in use are set out in the Cookie Policy. Where non-essential cookies are used, consent is requested before they are set, and you can control or delete cookies through your browser settings.
Your rights
Requests can be made using the contact details on this page, or through the enquiry form on the contact page. They will be answered within the period required by applicable UK data protection law.
Access
Request a copy of the personal data held about you.
Correction
Have inaccurate or out-of-date details put right.
Deletion
Ask for your data to be removed, including an original enquiry.
Restriction
Object to or limit certain processing, and withdraw consent at any time.
Third-party services and external links
The website may rely on third-party providers for hosting, spam protection, and email delivery. These providers process data on the studio's behalf and are not permitted to use it for their own purposes.
Links to external sites, such as exam boards or learning platforms, are provided for reference, and those sites have their own privacy policies which this document does not cover. If you follow one of those links, the policy of that site applies from the moment you arrive.
Also worth reading
Contact about privacy
To ask a question about this policy, request access to your data, or ask for it to be deleted, use the enquiry form on the contact page and state that your message concerns privacy. Please include enough detail to identify the original enquiry — the email address you wrote from, and roughly when you sent it.
Requests are handled by the studio directly, and the studio will get in touch with you once your message has been read. If you would rather write by email or phone, both are listed on this page.
